A 24/7 point of contact, one-hour response to your property, and the local paperwork handled. We take the part of STR ownership that's hardest to do from afar.
Park County's Short-Term Rental Ordinance requires every licensed STR to name a Responsible Agent. Here's what that actually means.
The Responsible Agent must be "available 24 hours per day, 7 days per week to respond as the initial point of contact for the short-term rental unit." Section 4.G.
The agent must be able to respond to the property "with a maximum response time of one (1) hour." Owners who cannot meet this travel requirement must name a local agent. Section 6.F.
A sign inside the unit must display current owner and Responsible Agent contact information, including a phone number answered 24 hours a day for emergency response. Section 7.N.
If the Responsible Agent is not the owner, the application must include documentation designating the agent, and both must agree to comply with the ordinance. Section 6.A.iii.
Violations are civil infractions. Fines escalate from $200/day (first and second offense) to $300/day (third) to up to $1,000/day for subsequent violations. Section 12.E.
References are to the Park County Short-Term Rental Ordinance (Ordinance 20-03, adopted by the Board of County Commissioners 1/4/2021). This page is a plain-language summary. Always review the current ordinance text on parkcountyco.gov for authoritative language.
Everything you need to name Timberline as your Responsible Agent on a Park County STR license.
A Park County local number answered 24/7 for your guests, neighbors, and County officials. Printed on your in-unit signage as the ordinance requires.
When an on-site visit is needed for a lockout, neighbor complaint, damage, or County inspection, a local responder will be at the property inside the ordinance's one-hour window.
We prepare the in-unit sign required by Section 7.N (evacuation plan, license number, max occupancy, address, emergency contacts, shutoff locations) and keep it updated.
Every guest call, neighbor complaint, on-site visit, and escalation is logged with timestamps, photos where relevant, and outcomes. You get a monthly report.
Park County STR licenses expire annually. We flag your renewal window 45 days out so you don't lose your license to a missed deadline.
Two plans to keep you compliant. Hotline calls and on-property work are billed only when something happens.
Cancel anytime.
Pre-paid. Roughly $56 per month.
The retainer covers having an agent of record on your license. When something needs handling, here's what it costs.
$35 flat fee
Charged each time the agent line takes an inbound call from a guest, neighbor, or County official.
$35 per 15 minutes
Many issues are handled on the phone. Time on the call is billed in 15-minute increments.
$95 trip minimum, $95/hour
8am to 8pm. Billed in 15-minute increments after the trip minimum.
$175 trip minimum, $175/hour
8pm to 8am. Billed in 15-minute increments after the trip minimum.
Onboarding is straightforward. Most owners can name us as their Responsible Agent inside a week.
A 30-minute call to collect the property basics: address, STR license status, on-site specs, and the information Section 7.N requires us to post on your unit's sign.
We issue the agent-designation document the County requires for Section 6.A.iii, along with the Responsible Agent Form. Both go to the Department with your application or renewal.
We print and install the compliant in-unit sign (emergency info, license number, agent contact with 24-hour phone, shutoff locations, good-neighbor guidelines) so your unit is inspection-ready.
The agent line is live 24/7. Guest, neighbor, or County call, we respond. On-site within one hour when needed. Monthly incident report delivered to you.
Ordinance 20-03, Section 7.S, states plainly:
"Compliance with, and ensuring compliance with, the requirements set forth in this Ordinance shall be a nondelegable responsibility of the owner of a STR Unit."
Naming us as your Responsible Agent is required by the ordinance and makes the practical side work. It does not transfer your legal liability as the owner. We operate as your agent under your license, and we are transparent about that up front.
Tell us about your property. We'll follow up within one business day to schedule a 30-minute intake call and walk through pricing.
Yes. The license is issued to the owner. The Responsible Agent is named on the application as your designated point of contact. Without a valid license, it is unlawful to lease or advertise the property for short-term stays.
Yes, if you can meet the travel requirement (available 24/7 with a one-hour response to the property). Owners who live out of state, out of the county, or who travel frequently typically cannot meet that requirement reliably, which is where we come in.
Lockouts, noise or neighbor complaints that require verification, visible property damage, guest injury, septic or water issues, and any contact from County code enforcement or law enforcement. Routine guest questions (Wi-Fi, check-in, parking) are handled by phone.
Housekeeping, snow removal, home watch inspections, hot tub service, and any repair work. Those are separate services we offer (or can coordinate). The Responsible Agent role is narrowly about being the 24/7 point of contact and responder the ordinance requires.
Ordinance 20-03 applies only to unincorporated Park County. The Town of Fairplay and the Town of Alma have separate regulations for STRs within their limits. We only act as Responsible Agent for properties under the County ordinance.
Plans start at $80/month, or $675/year (saving 30%). The retainer covers being your agent of record. Hotline calls, phone resolution, and on-property visits are billed only when something happens. Full breakdown in the Service Levels section above.